Understanding Dimension Scores

Every vendor on Ostrich is scored across seven dimensions rather than a single overall rating. This granularity lets buyers weigh what matters to their team — a startup scaling quickly cares more about implementation speed than an enterprise team prioritizing compliance.

The seven dimensions

• Implementation — Onboarding time, documentation quality, professional services support
• Ease of use — Day-to-day usability for end users and administrators
• Support — Response times, quality of support staff, escalation paths
• ROI — Whether the product delivered measurable value relative to cost
• Integrations — Depth and reliability of connections to other tools in the stack
• Security & Compliance — Certifications, data handling, and audit capabilities
• Roadmap & Innovation — Confidence in the vendor's direction and pace of improvement

How scores are calculated

Each dimension uses a Bayesian average that accounts for review volume. A vendor with 3 reviews and all 10s will score lower than a vendor with 50 reviews and an 8.5 average, because low-volume scores are pulled toward the category mean until sufficient evidence exists. This prevents gaming by small review sets.

Overall score is a weighted average across all seven dimensions. The weights are not public to prevent vendors from optimizing specifically against them. Dimension breakdowns are available to paid buyers — see What's Free vs. What's Paid.